Written by the engineers who do the work — for business owners, office managers and anyone at home who just wants things to work.
Windows & DevicesBusiness & home
Windows 10 stopped getting security fixes in October 2025, but Microsoft now offers extended updates until 12 October 2027. Here is who should take them, who should upgrade, and how to tell which your computer is.
Cyber SecurityFor business
The government's 2026 breaches survey found 43% of UK businesses were attacked in the past year, with phishing behind most of the damage. Here is what actually works against it, in order of effort.
Phones & VoIPFor business
Openreach turns off the old analogue phone network on 31 January 2027. Here is what stops working, what it will cost you to wait, and a plain checklist to get your business across in good time.
Cyber SecurityFor business
The "Danzell" question set took effect on 26 April 2026. Two new automatic-fail questions and mandatory MFA on every cloud service catch out businesses that passed comfortably last year. A plain-English guide to the changes.
Backups & DataFor home
Photos, documents and twenty years of email can vanish in an afternoon — a dropped laptop, a wrong click, a ransom note. The 3-2-1 rule is the simplest way to make sure they come back. Here it is in plain English, with what to actually buy.
Everything written here comes from the same engineers who answer the phone. If your question isn't covered yet, just ask.