IT support with a number on it
Not "we'll do our best" — a written response time, a fixed monthly price, and one team that answers the phone and owns the problem until it's gone.
What a contract includes
Unlimited remote helpdesk
Your whole team can call or email as often as they need. Every request becomes a tracked ticket with an owner — nothing falls down the back of the sofa.
Monitoring & maintenance
Servers, computers and backups watched around the clock. Updates and patches applied quietly, out of hours.
Agreed response times
Priority levels in writing, so a dead server and a stuck printer each get the urgency they deserve.
Security as standard
Multi-factor authentication, endpoint protection and patching hygiene built into every contract — not sold as extras.
On-site when it matters
Hands-on visits for hardware, moves and the jobs remote tools can't reach.
Plain-English reporting
Regular reviews of what broke, what we fixed and what we recommend next — with the "why" always attached.
Asset management
Every laptop, licence, phone and warranty in one living register — who has it, when it was patched, when it's due for renewal. Budgeting stops being guesswork, and leavers stop leaving with kit.
Email archival & data retention
Retention policies that match how long you're actually required to keep things, and searchable email archives for HR, legal and audit moments — set up once, defensible forever.
Three honest ways to buy support
Pay as you go
£— /hour
For occasional needs. Call when something breaks; pay only for the time it takes.
- No contract, no commitment
- Remote & on-site rates agreed up front
- Same engineers, same standards
Managed support
£— /user /month
Your complete IT department: helpdesk, monitoring, patching, security and reviews.
- Unlimited remote support for every user
- Written response-time commitments
- Monitoring, patching & backup checks
- Discounted on-site visits
Fully managed +
£— /user /month
Everything in Managed, plus strategy: budgeting, roadmaps and a virtual IT director at the table.
- Everything in Managed support
- Quarterly strategy & budget planning
- Vendor management — we chase them, not you
Final per-user pricing is confirmed in your written proposal — it depends on user count and what we find in the discovery review. No quote is ever a surprise.
Switching providers is easier than you think
Most businesses put up with mediocre IT support for years because switching feels risky. It isn't — when it's done properly. We run a structured handover that your old provider barely has to participate in.
- Access audit — every password, licence and admin account catalogued
- Zero-downtime cutover — your team keeps working throughout
- Security reset — old provider's access removed, credentials rotated
- Documentation — your systems finally written down, and owned by you
What size of business do you support?
From sole traders and startups to organisations of around 500 staff. Contracts scale by user, so you pay for the team you actually have.
Are we tied in for years?
No. We earn the renewal — terms are agreed openly in the proposal, and there are no auto-rolling multi-year lock-ins hidden in the small print.
Do you support hybrid and remote teams?
Yes — remote-first support is our default. Home workers get the same response as head office, and we secure their access properly. See VPN & remote working.
Find out what better support costs.
A 30-minute discovery call and a written quote — then it's your decision.