The copper phone line is retiring. Your number isn't.
Openreach is switching off the UK's analogue phone network — every traditional line must move to digital by 31 January 2027. We make the move painless: same numbers, better calls, lower bills.
What's actually happening
The PSTN — the copper network that has carried UK phone calls for over a century — is being withdrawn by Openreach. New analogue lines can no longer be ordered, and existing ones stop working by 31 January 2027.
It's not just desk phones. Anything that plugs into a phone socket is affected: alarm systems, lift emergency lines, door entry panels, card machines, fax machines and older broadband. Each needs checking and moving — and the closer to the deadline, the longer the queues will get.
What you get instead
Calls travel over your internet connection instead of copper. Done properly, that means clearer audio, one system across desk phones, computers and mobiles, and features the old line could never do — at a lower monthly cost than line rental.
- Keep your numbers — ported over, callers notice nothing
- Answer anywhere — desk, laptop or mobile, same number
- Scale freely — add a line in minutes, not weeks
Everything a modern phone system should do
VoIP desk phones
Quality handsets supplied, configured and plugged in working — plus softphone apps for laptops and mobiles.
Number porting
Your existing numbers moved to the new system — the part everyone worries about, managed end-to-end with no gap in service.
IVR call menus
"Press 1 for sales…" designed properly: short menus, sensible routing, no caller left in a maze.
Professional voice prompts
Greetings, menus, out-of-hours and holiday messages recorded and loaded for you — sounding like a company, not a kitchen.
Call recording
Compliant recording for training, disputes and quality — with retention set to match your policy, and access controlled.
Smart routing
Ring groups, voicemail-to-email, out-of-hours rules and holiday schedules that change themselves.
Your switch-over, step by step
Line audit
We list every number and every device on your old lines — including the alarm and the card machine you'd forgotten about.
Design & quote
Handsets, call flows, IVR and recording planned; a fixed written price for the whole move.
Parallel running
The new system goes live alongside the old — tested with real calls before anything is switched.
Port & retire
Numbers port across, old lines cease, and the line-rental bills stop. Done.
Switch-off questions
Is the 2027 deadline real? I heard 2025 before.
The original target was December 2025; Openreach moved the full withdrawal to 31 January 2027 to protect vulnerable users. The direction hasn't changed — analogue lines are already unavailable to order in most areas, so the sensible time to move is before the last-minute rush.
Will my alarm / lift line / card machine still work?
Not over an analogue line after the switch-off. Each one needs checking: some have digital-ready upgrades, others need replacing or moving to a dedicated solution. Our line audit catches all of them — that's the point of it.
What happens to calls if the internet goes down?
Calls automatically divert to mobiles or another site — a resilience plan the copper line never had. For critical lines we can add backup connectivity so the phones stay up even when the broadband isn't.
We're a home user with just a landline. Does this affect us?
Yes — home phone lines are moving to "digital voice" services from your broadband provider. For most homes it's a simple change; if you have a telecare alarm or no broadband, it needs a little more thought. Ask us — we'll explain your options in plain English.
Beat the 2027 rush.
A free line audit tells you exactly what's affected and what the move costs — then the deadline is someone else's panic.