Friendly tech help, without the jargon
Whatever's misbehaving — the laptop, the WiFi, the printer, the photos that vanished — we'll fix it, explain it, and never blind you with tech-speak.
Slow or broken computers
Windows, Mac or Linux — viruses removed, speed restored, cracked screens and worn batteries replaced, upgrades that make an old machine feel new.
Home WiFi that reaches everywhere
Dead spots cured, mesh WiFi installed, smart-home devices connected, and your network locked down against freeloaders.
Mobile phones
New phone set up with everything moved across, repairs arranged, security checked, parental controls that actually work.
Lost files & photos
Deleted documents, failed hard drives, dead phones, unreadable memory cards — a calm, honest attempt to get your memories back.
Backups that just happen
Set up once, then automatic — your photos and documents safely copied so one spilt coffee can't erase ten years.
Email, printers & new devices
Outlook and Gmail tamed, printers that finally print, password managers set up, and new computers ready to use out of the box.
Home CCTV & smart security
Cameras and video doorbells installed and connected to your phone — see home from anywhere, with recordings kept private.
Honest buying advice & supply
Tell us what you need it for and your budget — we'll recommend the right laptop, phone or router, supply it, and set it up ready to go.
How it works
Tell us the problem
Call or email and describe it in your own words — "it's just slow" is a perfectly good description.
We connect or we visit
Most fixes happen remotely while you watch. If hands are needed, we come to you across Richmond, Kingston and Greater London.
Fixed, explained, done
You get the fix, a plain-English explanation, and the price we agreed up front. Nothing else.
Worried about remote access?
You should be — it's your computer. Here's how we keep it safe:
- You approve every session — we can never connect without you
- You watch everything we do, live on your screen
- Access ends the instant we disconnect — nothing left behind
- We never ask for passwords by email or text
A promise on pricing: the price is agreed before work starts. If we can't fix a standard remote problem, you don't pay for the attempt.
Questions from home users
Do I need to bring my computer to you?
Usually not. Most problems are fixed remotely while you watch. For hardware repairs we arrange collection or a home visit — whatever suits you.
My drive has failed and my photos are on it. Should I keep trying it?
Stop using it now — every attempt can make recovery harder. Unplug it and get in touch. We'll give you an honest assessment of what's recoverable before you spend anything.
Can you help someone who isn't confident with technology?
It's our favourite kind of job. We go at your pace, explain in plain English, write down the important bits, and never make anyone feel silly for asking.
Do you do one-off jobs, or only plans?
Both. Pay per job with the price agreed up front, or choose the monthly home plan for unlimited remote support and priority response.
Stuck? Put the kettle on and call us.
Describe the problem in your own words — we'll take it from there.