Written by the engineers who do the work — for business owners, office managers and anyone at home who just wants things to work.
Phones & VoIPFor business
Openreach turns off the old analogue phone network on 31 January 2027. Here is what stops working, what it will cost you to wait, and a plain checklist to get your business across in good time.
Cyber SecurityFor business
The "Danzell" question set took effect on 26 April 2026. Two new automatic-fail questions and mandatory MFA on every cloud service catch out businesses that passed comfortably last year. A plain-English guide to the changes.
Backups & DataFor home
Photos, documents and twenty years of email can vanish in an afternoon — a dropped laptop, a wrong click, a ransom note. The 3-2-1 rule is the simplest way to make sure they come back. Here it is in plain English, with what to actually buy.
Everything written here comes from the same engineers who answer the phone. If your question isn't covered yet, just ask.